Praanavaidya, we operate the website praanavaidya.com and provide Ayurvedic healthcare services, consultations, and therapies through our hospitals and clinics located in Bangalore, Hubballi, Mangalore, Mumbai, Delhi, and Lucknow (collectively, the “Services”).
Last Updated: August 2026
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book an appointment, contact us, or otherwise interact with us. Please read this policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Personal Information You Provide to Us
We may collect personal information that you voluntarily provide when you:
- Book an appointment or consultation (online, by phone, or via WhatsApp)
- Fill out a contact or inquiry form
- Sign up for offers, discounts, or newsletters
- Apply for a job through our Careers page
- Communicate with our doctors, front-desk, or support staff
- Leave a review, testimonial, or feedback
This information may include:
- Full name
- Phone number and WhatsApp contact
- Email address
- Location/city preference
- Appointment date, time, and preferred clinic
- Messages, enquiries, or notes you submit through our forms
- Resume, work history, and other details submitted for job applications
1.2 Health and Medical Information
Because we provide Ayurvedic medical consultations and treatments, we may collect sensitive health-related information, including:
- Medical history, symptoms, and health conditions you share with us
- Details of consultations, diagnoses, treatment plans, and therapies (e.g., Panchakarma, Abhyanga, and other procedures)
- Prescription and medication information
- Lab test results or diagnostic reports you share with our doctors
- Insurance details, where you use insurance coverage for treatment, including policy information needed to process claims
This information is collected directly from you, from our doctors during consultation, or from documents you choose to share with us, and is used solely to provide you with appropriate care and to process any related insurance or billing requirements.
1.3 Information Collected Automatically
When you visit our website, we and our service providers may automatically collect certain information through cookies, tags, and similar technologies, including:
- IP address, browser type, and device information
- Pages visited, time spent on pages, and referring/exit pages
- Approximate location (city/region level)
- Interaction with videos, forms, and buttons on our site
We use tools such as Google Analytics and Google Tag Manager to understand how visitors use our website and to improve our content and Services.
1.4 Information from Third Parties
We may also receive information about you from:
- Google Maps/Google Business listings, if you leave a review for one of our locations
- Social media platforms (Facebook, Instagram, YouTube, LinkedIn) if you interact with our pages
- WhatsApp, when you message us via our WhatsApp contact number
2. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and manage your appointments and consultations
- Provide Ayurvedic medical consultations, treatments, and therapies
- Communicate with you about your appointments, treatment plans, and follow-ups
- Process insurance-related documentation and support claims, where applicable
- Respond to your enquiries, requests, and feedback
- Send you appointment reminders, offers, discounts, and newsletters (only where you have opted in)
- Improve our website, Services, and patient experience
- Process job applications submitted via our Careers page
- Maintain records as required for medical, legal, or regulatory purposes
- Detect, prevent, and address technical issues, fraud, or misuse of our website
We do not use your health information for marketing purposes without your explicit consent.
3. How We Share Your Information
We do not sell your personal or health information. We may share your information in the following limited circumstances:
- With our doctors and clinical staff across our locations, to the extent necessary to provide you consistent and coordinated care
- With insurance providers or third-party administrators, only where you have requested insurance support for your treatment
- With service providers who help us operate our website, appointment systems, and communications (e.g., hosting providers, analytics providers, WhatsApp Business, SMS/email service providers), under confidentiality obligations
- With regulatory or government authorities, where required by law, court order, or to comply with healthcare regulations (including NABH accreditation requirements)
- In connection with a business transaction, such as a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction
- With your consent, for any other purpose you explicitly approve
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Remember your preferences (such as your selected clinic location)
- Analyze website traffic and usage patterns via Google Analytics/Site Kit
- Support advertising and remarketing through Google Tag Manager, where applicable
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website, such as location selection or form functionality.
5. Data Retention
We retain personal and medical information for as long as necessary to:
- Provide you with ongoing care and maintain your treatment history
- Comply with applicable medical record-keeping laws and NABH/regulatory requirements
- Resolve disputes and enforce our agreements
Medical records are generally retained in accordance with applicable healthcare regulations in India. When information is no longer required, we take reasonable steps to securely delete or anonymize it.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. This includes restricting access to patient records to authorized clinical and administrative staff only.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on applicable law, including India’s Digital Personal Data Protection Act, 2023, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to our legal and medical record-keeping obligations
- Withdraw consent for marketing communications (newsletters, offers) at any time
- Object to certain uses of your information
To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before processing your request.
You can opt out of promotional emails, SMS, or WhatsApp messages at any time by following the unsubscribe instructions in the communication or by contacting us directly.
8. Children’s Privacy
Our Services may involve consultations for minors, provided by or with the consent of a parent or legal guardian. We do not knowingly collect personal information directly from children through our website without appropriate parental/guardian involvement. If you believe a child has provided us information without appropriate consent, please contact us so we can address it.
9. Third-Party Links
Our website may contain links to third-party websites, including Google Maps, YouTube, Instagram, Facebook, and LinkedIn. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their respective privacy policies.
10. International Visitors
Our services are primarily intended for patients in India. If you are accessing our website from outside India, please be aware that your information may be transferred to, stored, and processed in India, where data protection laws may differ from those in your jurisdiction.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Praanavaidya Ayurvedic Hospitals Phone: 080 6590 3131 WhatsApp: +91 96117 73811
Registered/Corporate Location: No. 69, Perikal Metro Hub, Service Road, West of Chord Road, 2nd Stage, Near Rajajinagar Metro Station, Bangalore – 560086
For location-specific queries, you may also reach out to any of our clinics:
| Location | Phone |
|---|---|
| Rajajinagar, Bangalore | 080 6590 3133 |
| Indiranagar, Bangalore | 080 6590 3135 |
| Yelahanka, Bangalore | 080 6590 3134 |
| Chamarajapete, Bangalore | 080 6590 3132 |
| Hubballi | 080 6590 3145 |
| Mangalore | 080 6590 3136 |
| Mumbai | 080 6590 3118 |
| Delhi | 080 6590 3140 |
| Lucknow | 080 6590 3130 |
Our Privacy Policy is intended to give you a clear understanding of how Praanavaidya collects and uses your information. Your legal counsel should review it before publishing to ensure full compliance with the Digital Personal Data Protection Act, 2023, and any other applicable healthcare or data protection regulations.
